Live Chat Support Software
Live help
Support Center > Knowledge base> Category: General Questions
Category: General Questions
15 Articles
Orange arrow Why is it better to use over a traditional discount oil company?

  Many discount oil operations are one truck operators that operate their business out of their home. They DO NOT have the resources that a premier full service provider like Fuel Services has - insurance coverage being one of the most important! You can rest assured that by dealing with PayLessForOi...
Orange arrow How do I know if you will deliver to my location?

  Refer to the service area map to see if we deliver to your community. If we don't currently deliver to your area and you wish us to do so, please contact us as we are always re evaluating our delivery area....
Orange arrow What if I don't receive my order as promised?

  Please contact us immediately! If we fail to make our delivery commitment because we goofed, you will receive $10 off your next order! Also if you have paid for expedited delivery services, those fees will be refunded to you. Sometimes we can't get to you do to reasons beyond our control (I.e- weat...
Orange arrow I can't log in and i am a returning customer?

  After your first delivery from us, you can create a login to our Portal ordering system. Ordering directly from your personal page on the PayLess Portal is very easy. 1. Shortly after your first delivery you will receive an email with your account number exactly the way it's spel...
Orange arrow May I cancel my order?

  We only allow order cancellations for reasons of safety. Cancelled orders are subject to a 4% cancellation fee....
Orange arrow How is able to offer such low pricing?

  For most fuel providers, the following represent the greatest costs and therefore an increased per gallon price. We’re a “P.B.D.” (pay before delivery) service which eliminates receivables and bad debt – two of the greatest factors in the per gallon cost to you. Our onli...
Orange arrow Do you deliver to Businesses?

  YES we do! We now service commercial customers. Simply follow the prompts on the Commercial page to get started!...
Orange arrow Will you deliver on Saturdays or Sundays?

  There are no “scheduled” weekend deliveries. However when the weather gets cold we often have our fleet on the road over the weekend to meet demand. We do not deliver on any federal holiday....
Tagged: Delivery

Orange arrow Do you deliver to Renters?

  YES we do! Renters find especially convenient as we do not have any long-term contracts to sign....
Orange arrow Do I need to be home when you deliver?

  No way. You don’t need to be home when we make your delivery UNLESS you ran out of oil and need a prime and start or your fill pipe is not accessible from outside We require you call us to place orders that necessitate you being home so we can discuss your schedule with you....
Orange arrow What are the office hours?

  PAYLESSFOROIL.COM office hours are Monday - Friday 8:00 AM - 4:30 PM. Offices are closed on all federal holidays and weekends. We will respond to all online orders with a confirmation email by the end of the next business day. PLEASE ALLOW US THIS FULL ALLOTTED TIME to send a confirmation to you, a...
Orange arrow What are the rules for refer a friend.

  Some Fine Print: You may refer as many friends as you want to us (we love the love), but earned discounts may only run consecutively and not concurrently. Your discount will be placed on your account approximately 3 business days after your friend receives their first delivery. Your friend mus...
Orange arrow When will I receive my delivery?

  Please review the When Will I Receive My Delivery page for a detailed view of when you can expect your delivery. Most orders are delivered in 1-2 business days. Sometimes we can even provide same-day delivery!...
Orange arrow I ordered more oil than my tank can hold. What do I have to do?

  You do not have to do anything! If you over-ordered, any credit due back to you will receive it automatically back on the card you ordered with. It will take 24-48 hours to show the refund back on your debit/credit card. If you are a returning customer that has ordered a fill-up, your credit/debit...
Orange arrow What if I do not get my full delivery due to my tank being full what will happen with the extra money?

  IF a credit is owed back to you for any reason, it will be refunded back on your card within 24-48 hours after the delivery is posted to your account....

Page: 1 of 1